At Twine, we're committed to protecting your privacy and ensuring you have control over your personal data. This article explains how you can request access to personal data we hold about you and how we handle such requests.
What is a Data Subject Access Request?
A Data Subject Access Request (DSAR) is a formal request you can make to:
Find out if we hold personal data about you
Get a copy of your personal data
Learn how we use and process your data
Understand who we share your data with
Request corrections to inaccurate data
Request deletion of your data where appropriate
How to submit a request
Send an email to legal@twine.so.
Include "Data Subject Access Request" in the subject line.
Provide your:
Full name
Email address associated with your Twine account
Specific details about what information you're seeking
Preferred format for receiving the information
Identity verification
To protect your privacy, we'll need to verify your identity before processing your request. You'll need to provide:
A photo ID (such as passport or driver's license)
Proof of address (such as utility bill or bank statement)
If you're making a request on behalf of someone else, you'll also need to provide written authorization from that person.
What to expect
Once your request has been made, the following will occur:
We'll acknowledge your request within 3 business days
We'll provide a full response within 30 days
If we need more time due to complex requests, we'll let you know within the initial 30-day period
Format of the response
Depending on your request, we will provide:
A copy of your personal data in a structured, commonly used, machine-readable format
Confirmation of any actions taken (such as correction or deletion)
Explanation if we cannot fulfill your request
Information about how your data is processed
What we cannot provide
We cannot provide:
Personal data about other individuals
Customer data processed on behalf of our clients
Information already available in the public domain
Confidential business information or trade secrets
Information covered by legal privilege
Duplicate data from requests made within the last 12 months
When acting as a data processor
If we process your data on behalf of one of our customers (for example, if you appear in customer call recordings), we'll forward your request to the appropriate data controller (our customer) who will handle your request directly.
No fee
We process DSARs free of charge. However, we may charge a reasonable fee if requests are:
Manifestly unfounded
Excessive
Repetitive within a 12-month period
Questions and support
If you have questions about this process or need help with your request:
Email: legal@twine.so
Include "DSAR Question" in the subject line
Updates to this policy
We may update this policy periodically to reflect changes in our practices or regulatory requirements. Please check back regularly for the latest version.