Customer stories

Meet the teams who've cracked the code on cross-functional alignment

Trace

Building a customer-centric climate tech company

How Trace turned time zone challenges into an intelligence engine that never sleeps

10x faster

to get relevant customer feedback in front of decision makers across the org

4 continents

collaborating seamlessly across UK, South Africa, India, and Australia

Cascade Strategy

From manual to magic

How Cascade created an objective, scalable system for product discovery

10+ hrs saved

weekly on manual call reviews, freeing up time for strategic product decisions

15x more feedback

captured across all customer conversations, not just priority accounts

NVaaS

From chaos to clarity

A Customer Success expert's guide to scaling customer intelligence

5+ hrs saved

weekly per CSM on feedback documentation and reporting

5x increase

in actionable feedback captured from customer interactions